Issue drill-down
Installed Not Active
The detail page shows the exact records that need action, the context around the delay, and the recommended next step for each item.
Recommended next action
Check connectivity and complete activation remotely
Installed Not Active
There are 4 installed not active items representing $4,196 in value at risk. The highest concentration is in Wellington. Support / Device Ops should check connectivity and complete activation remotely.
Issue type
Installed Not Active
Owner team
Support / Device Ops
Number of records
4
Total value at risk
$4,196
Oldest unresolved item
39 days
Top affected city
Wellington
Exact records needing action
Each row keeps the operational context next to the recommended next step.
| Lead ID | Customer | City | Country | Sales rep | Product | Quote value | Payment date | Ship date | Scheduled date | Technician | Days waiting | Severity | Recommended action |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EVX-1015 | Wellington Tech Quarter | Wellington | NZ | Noah Patel | Evnex E2 Core | $1,099 | 2025-02-09 | 2025-02-18 | 2025-02-22 | Ella Scott | 39 days | Critical | Check connectivity and complete activation remotely |
| EVX-1017 | Blenheim Orchard Estates | Blenheim | NZ | Liam Gray | Evnex E2 Plus | $1,399 | 2025-03-12 | 2025-03-20 | 2025-03-24 | Reuben Clark | 18 days | High | Check if shipped unit firmware needs an update before activation |
| EVX-1016 | Dunedin Campus Energy | Dunedin | NZ | Isla Morgan | Evnex E2 Flex | $849 | 2025-02-13 | 2025-02-22 | 2025-02-28 | Reuben Clark | 25 days | High | Confirm network credentials and retry commissioning |
| EVX-1018 | Tauranga Coast Living | Tauranga | NZ | Ava Chen | Evnex E2 Flex | $849 | 2025-03-15 | 2025-03-24 | 2025-03-28 | Ella Scott | 12 days | Medium | Confirm meter pairing and final activation event |