Issue drill-down
Installation Backlog
The detail page shows the exact records that need action, the context around the delay, and the recommended next step for each item.
Recommended next action
Escalate because waiting more than 14 days
Installation Backlog
There are 9 installation backlog items representing $10,941 in value at risk. The highest concentration is in Christchurch. Install Coordination should escalate because waiting more than 14 days.
Issue type
Installation Backlog
Owner team
Install Coordination
Number of records
9
Total value at risk
$10,941
Oldest unresolved item
64 days
Top affected city
Christchurch
Exact records needing action
Each row keeps the operational context next to the recommended next step.
| Lead ID | Customer | City | Country | Sales rep | Product | Quote value | Payment date | Ship date | Scheduled date | Technician | Days waiting | Severity | Recommended action |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EVX-1003 | Merivale EV Collective | Christchurch | NZ | Isla Morgan | Evnex X22 | $1,699 | 2025-01-28 | 2025-02-06 | 2025-02-12 | Sophie James | 64 days | Critical | Escalate because waiting more than 14 days |
| EVX-1008 | Fendalton Green Homes | Christchurch | NZ | Ava Chen | Evnex E2 Plus | $1,399 | 2025-02-08 | 2025-02-18 | 2025-02-26 | Tama Wells | 49 days | Critical | Escalate because waiting more than 14 days |
| EVX-1001 | Canterbury Solar Homes | Christchurch | NZ | Ava Chen | Evnex E2 Flex | $849 | 2025-03-11 | 2025-03-18 | 2025-03-25 | Mia Hall | 22 days | Critical | Confirm technician appointment with customer |
| EVX-1009 | Canal Reserve Homes | Christchurch | NZ | Liam Gray | Evnex X22 | $1,699 | 2025-03-09 | 2025-03-18 | 2025-03-23 | Mia Hall | 24 days | High | Review technician capacity this week and pull job forward |
| EVX-1004 | Port Hills Builders | Christchurch | NZ | Ava Chen | Evnex E2 Plus | $1,399 | 2025-03-16 | 2025-03-24 | 2025-03-30 | Tama Wells | 17 days | High | Check if shipped unit has arrived before confirming install |
| EVX-1002 | River Edge Apartments | Christchurch | NZ | Noah Patel | Evnex E2 Core | $1,099 | 2025-02-22 | 2025-03-01 | 2025-03-09 | Luca Reid | 38 days | High | Reassign technician because scheduled date has passed |
| EVX-1006 | Avon Loop Offices | Christchurch | NZ | Noah Patel | Evnex E2 Core | $1,099 | 2025-03-20 | 2025-03-27 | 2025-04-02 | Luca Reid | 14 days | High | Confirm technician appointment with customer |
| EVX-1005 | South Shore Villas | Christchurch | NZ | Liam Gray | Evnex E2 Flex | $849 | 2025-02-10 | 2025-02-17 | 2025-02-24 | Mia Hall | 51 days | High | Confirm site readiness and book the next available technician slot |
| EVX-1007 | Northlands Retail NZ | Christchurch | NZ | Isla Morgan | Evnex E2 Flex | $849 | 2025-03-02 | 2025-03-10 | 2025-03-17 | Sophie James | 30 days | Medium | Call customer to confirm access and technician availability |