Issue drill-down
Failed Install
The detail page shows the exact records that need action, the context around the delay, and the recommended next step for each item.
Recommended next action
Review installer notes and rebook with a specialist technician
Failed Install
There are 2 failed install items representing $2,248 in value at risk. The highest concentration is in Invercargill. Technical Support should review installer notes and rebook with a specialist technician.
Issue type
Failed Install
Owner team
Technical Support
Number of records
2
Total value at risk
$2,248
Oldest unresolved item
31 days
Top affected city
Invercargill
Exact records needing action
Each row keeps the operational context next to the recommended next step.
| Lead ID | Customer | City | Country | Sales rep | Product | Quote value | Payment date | Ship date | Scheduled date | Technician | Days waiting | Severity | Recommended action |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EVX-1024 | Southland Eco Parks | Invercargill | NZ | Liam Gray | Evnex E2 Plus | $1,399 | 2025-02-18 | 2025-02-27 | 2025-03-04 | Harper Young | 31 days | Critical | Review installer notes and rebook with a specialist technician |
| EVX-1025 | Hawkes Bay Lifestyle Ltd | Hastings | NZ | Isla Morgan | Evnex E2 Flex | $849 | 2025-03-08 | 2025-03-15 | 2025-03-21 | Harper Young | 15 days | High | Confirm replacement parts and schedule the return visit |